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End User Terms & Conditions

This online website is operated by CREDENCE DIAMOND ("We" or "Our" or "Us", wherever applicable) accessible at ("Website"). Please read these conditions ("Terms of Services") carefully before placing an order. You ("Customer") are agreeing to be bound by the following terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.

You have read and agree to the Privacy Policy and Returns Policy available on our Website.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes


  1. We are at Surat, where the world’s more than 90% of diamonds get ready. So we will try our best to provide you the diamonds. But if unfortunately, ‘Credence Diamond’ unable to manufacture or merchandise such diamond, ‘credence diamond’ can deny to provide you that diamond.

  2. Note that we do not want to say ‘No!’ to our customers, We will definitely provide you the diamond if it will be available to us.

  3. In case of any type of diamonds, you will have to first confirm the availability of diamonds with the sales representative of ‘Credence Diamond’. Only after the confirmation, we will provide you the invoice, and only after that you should transfer the money to the bank account of ‘Credence Diamond’.

  4. Without confirmation of order to the sales representative of ‘Credence Diamond’, no order is assumed as confirmed.

  5. In any condition, sales representative of ‘Credence Diamond’ can cancel the order, at any stage.

  6. If you have sent money to the bank account of ‘Credence Diamond’ without confirming the order with the sales representative of ‘credence diamond’, we are not bound to sell the diamond to you. In such a case, if diamonds would be available we will be happy to provide you, but if the diamonds are not available we can deny to you.  In such a case, we will transfer the money back to the same account within 15 days, only after a request to ‘Credence Diamond’.

  7. Only after providing an invoice to you, ‘credence diamond’ is bound to provide the diamond to you. And if we would be not able to provide you the diamond, we will cancel the order and transfer the money back to the same bank account from which ‘credence diamond’ got the money.                                                                                           

  8. After confirmation of the order, within 4 working days, money must transfer to the bank account of ‘Credence Diamond’, otherwise, the order can be canceled by the sales representative of ‘Credence diamond’.

  9. In any case of cancellation of an order, our sales representative will inform you via the e-mail address provided by you.



  1. The price provided by the sales representative of ‘Credence Diamon’ will be the right price, not the price which is mentioned on this website.

  2. There is a chance to enter the wrong data on this website, so we are not bound to sell the diamond at the same price which is mentioned on this website.

  3. So, we advise you to confirm the price with the sales representatives of ‘Credence Diamond’.

  4. The price provided by the sales representative of ‘Credence Diamond’ may be less or more than provided on this website.

  5. All prices are expressed in United States Dollar(USD) unless otherwise mentioned. And all prices are excluding all duties, taxes or bank charges.


  1. We accept only a 100% advance payment. Then ever the last decision will be of our director.

  2. We accept the payment via only the bank.

  3. The charges of money transfer to our bank account will be payable by the customer only.

  4. In case of a refund, this money transaction charge will be payable by ‘Credence Diamond’.

  5. Money, as confirmed with the sales representative and mentioned in the Invoice, must transfer to the bank account of ‘Credence Diamond’ within 4 working days. Otherwise, the sales representative can cancel the order and can sell those diamonds to others.

  6. We also accept cash payments, only if the diamond buying is done at our sales office or manufacturing office.


(4) Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes/VAT, cesses etc. levied thereon.


(5) Communication

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by our e-mail, SMS, phone call, or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including WhatsApp, SMS, e-mails, or phone calls from us with respect to your order.


(6) Copyrights and Trademarks

  1. The site contains trademarks, marks, and copyrighted proprietary information/material including text, photographs, logos, software, videos, sound, graphics, music, and company information owned by us, our suppliers, our partners, and/or other third parties.

  2. You are prohibited from using any marks and any information/material provided on the website for any purpose whatsoever without written permission from us, suppliers, partners or third-parties as applicable who may own the marks or proprietary information.

  3. You are prohibited from copying, modifying, distributing, publishing, selling, licensing, redistribution, retransmission, creating derivative work, or using any content available at the site for private, commercial purposes or public purposes. You must implement the relevant Indian and international laws on copyright and trademarks as applicable.


(7) Indemnification & Limitation of Liability

  1. In no case shall we, our directors, officers, employees, affiliates, agents, partners, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

  2. Notwithstanding anything to the contrary, our entire liability to you under this Terms of Service shall be the refund of the moneys charged from you under which the unlikely liability arises.

  3. You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

  4. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


(9) Termination

  1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

  2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

  3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


(10) Entire Agreement

  1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision

  2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

  3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


(11) Governing Law

These Terms of Service and other policies and any other separate agreements whereby we provide you shall be governed by CREDENCED DIAMOND and construed in accordance with the laws of India with exclusive jurisdiction to the courts of A-3/ashirvad apartment, B/H katargam new police station,jeram morani vadi, katargam road, surat, 395004.


(12) Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


(13) Miscellaneous

We shall not entertain any complaints beyond 15 days of the order being delivered, including the delivery date.

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